When money needs to come back.
Contributions are generally final, but mistakes, fraud and canceled plans deserve a real process.
Requesting a refund
Contact Support with the contribution receipt, registry link, amount and reason. Requests should be made as soon as possible. Refund availability depends on payment status, available connected-account funds, applicable law and Stripe’s processing rules.
Creator cancellations
If a creator cancels a goal or cannot use funds substantially as described, the creator must notify contributors and work with us on an appropriate resolution.
Fees and timing
Processing fees may not be recoverable. Approved refunds return to the original payment method and timing is controlled by Stripe and the contributor’s financial institution.
Chargebacks
Before filing a card dispute, contact Support so we can investigate. Fraud, duplicate charges and unauthorized payments are handled under applicable card-network rules.